Basic Customer Service Skills: Customer Service 101

Description:
Course Overview
 
Course Quality Rating
TBD
 
Course Description
Customer Service 101 is provided by the Department of Health and Senior Services. Every job position has customers. This webinar helps participants explore who their customers are.
 
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Target Audience
None listed
 
Learning Objectives
1. Define who customers are
2. Define service
3. Explain RATER - the five service quality elements
4. Discuss the communications/customer service connection
 
Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed
 
Professional/Disciplinary Competencies
None listed
 
Format
Online/ Self-study
 
Credit /CEU
None available
 
Duration
Not indicated
 
Specifications
None listed
 
Course Publication Date
Not indicated
 
Launch