Basic Customer Service Skills: Survival Skills-Dealing with Difficult Situations

Description:
 
Course Overview
 
Course Quality Rating
TBD
 
Course Description
This webinar provides direction to manage difficult customer situations so that the customer and you feel good in the end. This course explores the service recovery process and the related do’s and don’ts to regain a satisfied customer.
 
Click the LAUNCH button below to start or be taken to the course.
 
Target Audience
General
 
Learning Objectives
None listed
 
Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed
 
Professional/Disciplinary Competencies
None listed
 
Format
Online/ Self-study
 
Credit /CEU
None available
 
Duration
Not indicated
 
Specifications
None listed
 
Course Publication Date
Not indicated
 
Launch