Conflict Management-SCPHP


Course Overview

Course Quality Rating

Course Description
This course provided by the South Central Public Health Partnership and will require a secondary login and/or registration.

The purpose of the course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings. The course features an interactive discussion led by an expert in conflict management. Instructor: Lisa Goldstein Graham, M.S. and Josh Klapow, PhD.

Click the LAUNCH button below to start or be taken to the course.

Target Audience
This course is designed for public health professionals.

Learning Objectives

  1. Define conflict and resolution
  2. Know how to structure a conflict management process
  3. Be able to feel more confident about approaching conflicts

COL Competencies/COL Tier(s)

Professional/Disciplinary Competencies
Community Health Center Core Competency Model
N4: Demonstrate assertiveness in a conflict situation by focusing on the issues, not the conflict.
N5: Facilitate development and utilization of problem solving, conflict resolution and decision making skills.
N6: Effectively resolve internal employee and/or organizational conflicts through use of conflict management techniques.

Online Course/Self-Study

Credit /CEU

3 hrs.

Required: Java Script, Real Player or Windows Media Player

Course Publication Date