Conflict Management


Course Overview

Course Quality Rating


Course Description

This course provided by the South Central Public Health Partnership and may require a secondary registration and/or login.

The purpose of the course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings. The course features an interactive discussion led by an expert in conflict management.

Instructor: Lisa Goldstein Graham, M.S. and Josh Klapow, PhD.

Click the LAUNCH button below to start or be taken to the course.

Target Audience

This course is designed for the public health workforce.

Learning Objectives

  1. Define conflict and resolution
  2. Know how to structure a conflict management process
  3. Be able to feel more confident about approaching conflicts

COL Competencies/COL Tier(s)

none listed

Professional/Disciplinary Competencies

Community Health Center Core Competency Model (CHCM)

  1. N4: Demonstrate assertiveness in a conflict situation by focusing on the issues, not the conflict.
  2. N5: Facilitate development and utilization of problem solving, conflict resolution and decision making skills.
  3. N6: Effectively resolve internal employee and/or organizational conflicts through use of conflict management techniques.



Credit /CEU



3 hrs.


Required: Java Script, Real Player or Windows Media Player

Course Publication Date

not available